TB3 Log  /  Refund & Cancellation

Refund & Cancellation Policy

Last updated: August 2026

TB3 Log provides business-to-business logistics and fulfillment services. We do not sell consumer products through our websites; this policy explains how quotes, cancellations, refunds and service credits work for our Clients.

Quotes

Requesting a quote is free and carries no obligation. Quotes are valid for 15 days. No charge is made until you accept a service agreement or receive an invoice for services.

Cancellation

You may cancel onboarding or ongoing services as described in your service agreement. Work already performed — including storage, receiving and handling already carried out — is billable up to the cancellation date and is non-refundable.

Refunds and service credits

Service fees already paid are generally non-refundable, except where TB3 Log failed to perform a paid service. Where an operational error attributable to TB3 Log occurs (for example, a mis-shipment on our part), we will issue a correction or a service credit. To request one, email commercial@tb3log.com with the order or reference number and details, and we will review and resolve it promptly.

Billing questions and disputes

If you believe an invoice is incorrect, please contact us first so we can resolve it directly before raising a dispute or chargeback. All amounts are billed in U.S. dollars (USD).

Contact

TB3 LOG CORP, 2000 NW 133rd Ave, Miami, FL, USA
commercial@tb3log.com · WhatsApp +55 21 97533-7316